ep88 Privacy Policy

1.Controller Identity

ep88 is the data controller for personal information collected through ep88.biz. For the purposes of this Privacy Policy, "ep88", "we", "us" and "our" refer to the operator of the ep88 platform and all associated services. "Player", "you" and "your" refer to any individual who registers an account or otherwise interacts with the ep88 platform.

If you have any questions about how ep88 processes your personal data, please contact our data handling team at [email protected].

2.Data We Collect

ep88 collects the following categories of personal data from Players:

2.1 Identity & Contact Data

• Full legal name as appearing on a government-issued identity document;
• Date of birth;
• Email address;
• Malaysian mobile phone number;
• Residential address (for KYC verification purposes).

2.2 Financial Data

• Payment method details (e.g., e-wallet account identifiers, bank account numbers, or cryptocurrency wallet addresses) used for deposits and withdrawals on ep88;
• Transaction history — deposits, withdrawals, and bonus credits within your ep88 Wallet;
• Remaining Wallet balance.

2.3 Technical & Usage Data

• IP address and approximate geolocation at the time of login;
• Device type, operating system, and browser version;
• Session duration, login timestamps, and login location history;
• Betting history, game activity records, and session logs.

2.4 KYC & Verification Data

• Copies of identity documents (MyKad, passport, or equivalent) submitted for age and identity verification;
• Proof of address documents where requested;
• Selfie or liveness verification images where required.

2.5 Communications Data

• Records of support conversations via live chat or email, including the content of messages exchanged with the ep88 support team;
• Responses to surveys or feedback requests where you voluntarily participate.

3.How We Collect Data

ep88 collects personal data through the following means:

• Direct submission — when you complete the ep88 registration form, submit KYC documents, initiate a deposit or withdrawal transaction, or contact support;
• Automated collection — through cookies, server logs, and session tracking technologies that operate when you access ep88.biz (see Section 8);
• Third-party payment providers — when you transact via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, or other supported payment methods, the payment provider may share transaction reference data with ep88 to confirm deposit or withdrawal status;
• Identity verification services — where ep88 uses third-party KYC or fraud-prevention services to verify the identity documents you submit.

4.Purpose & Legal Basis for Processing

ep88 processes your personal data for the following purposes and on the following legal bases:

• Account creation and management — necessary for the performance of the service contract between you and ep88. Without this data, ep88 cannot provide you with an account or gaming services.
• Identity and age verification (KYC) — necessary to comply with ep88's legal obligations under applicable gaming licensing requirements and anti-money laundering (AML) obligations. ep88 is required to verify that all Players are aged 21 or over and are who they claim to be.
• Processing transactions — necessary for the performance of the contract, specifically to credit your ep88 Wallet on deposit and to release funds on withdrawal.
• Fraud and security monitoring — necessary for the purposes of ep88's legitimate interests in protecting the platform and its players from fraudulent activity, account takeover, and money laundering.
• Responsible gaming monitoring — necessary to comply with ep88's obligations to identify and support players who may be exhibiting signs of problem gambling behaviour.
• Marketing and promotions — based on your consent, where you have opted in to receiving promotional communications from ep88. You may withdraw consent at any time by contacting [email protected].
• Platform improvement and analytics — based on ep88's legitimate interests in improving the functionality and performance of ep88.biz using aggregated, anonymised usage data.
• Legal compliance — to comply with applicable laws, regulatory directions, or enforceable requests from competent authorities.

5.Disclosure of Personal Data

ep88 does not sell your personal data to third parties. We may share your data in the following limited circumstances:

• Payment processors — to facilitate deposit and withdrawal transactions via your chosen payment method (e.g., Touch 'n Go eWallet, DuitNow, FPX bank networks);
• KYC and fraud-prevention providers — to verify your identity documents and screen transactions against AML watchlists;
• Game content providers — limited technical data (e.g., session tokens) may be shared with game providers (e.g., Pragmatic Play, PG Soft, Evolution Gaming) to deliver their game content within the ep88 platform. These providers receive no personally identifiable information beyond what is technically necessary;
• Legal and regulatory authorities — where ep88 is legally required or compelled by a court order or regulatory direction to disclose data to a competent authority;
• Group entities and service providers — to entities that provide hosting, IT infrastructure, customer support tooling, or other operational services to ep88, under data processing agreements that require them to maintain the confidentiality and security of your data.

In all cases where data is shared with third parties, ep88 requires contractual assurances that recipient parties will handle your data in accordance with applicable data protection standards.

6.International Data Transfers

The ep88 platform and some of its service providers operate infrastructure located outside Malaysia. Where your personal data is transferred to servers or service providers in jurisdictions other than Malaysia, ep88 ensures that appropriate safeguards are in place — including contractual data protection clauses — to maintain a standard of protection equivalent to that afforded within Malaysia under the Personal Data Protection Act 2010 (PDPA).

By registering an account with ep88, you acknowledge and consent to the transfer of your personal data to the jurisdictions in which ep88's infrastructure and approved service providers are located.

7.Data Retention

ep88 retains your personal data for as long as your Account remains active and for a period thereafter as required by our legal and regulatory obligations. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following Account closure, in accordance with AML record-keeping requirements;
• KYC documents are retained for a minimum of five (5) years following the end of the business relationship;
• Support communications are retained for two (2) years from the date of the interaction;
• Marketing consent records are retained for as long as the consent is active and for one (1) year following consent withdrawal, to evidence the prior consent;
• Technical logs (server access logs, session data) are retained for ninety (90) days unless required for an ongoing investigation.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

8.Cookies & Tracking Technologies

ep88.biz uses cookies and similar tracking technologies to operate the platform, maintain your login session, and collect usage analytics. The categories of cookies used on ep88.biz are as follows:

• Strictly necessary cookies — essential for the operation of the platform, including session authentication and security tokens. These cookies cannot be disabled without impairing core platform functionality;
• Functional cookies — store your preferences, such as your selected language, game lobby layout, or remembered login credentials where you have opted in to the "Remember me" feature;
• Analytics cookies — collect anonymised data about how Players navigate ep88.biz, including page visit frequency and session duration, to help ep88 improve the platform. Analytics data is aggregated and does not identify individual Players.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the ep88 platform. ep88 does not use advertising or cross-site tracking cookies.

9.Your Rights

Subject to applicable law, including Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights in respect of your personal data held by ep88:

• Right of access — you may request a copy of the personal data ep88 holds about you;
• Right to correction — you may request that inaccurate or incomplete personal data be corrected. For basic account details (name, email, phone number), corrections can be requested via the Account settings page or by contacting support;
• Right to withdraw consent — where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal;
• Right to object — you may object to the processing of your personal data where ep88 relies on its legitimate interests as the legal basis, subject to ep88's ability to demonstrate compelling legitimate grounds;
• Right to erasure — you may request deletion of your personal data in circumstances where ep88 has no continuing legal obligation or legitimate purpose requiring its retention. Note that AML and gaming regulatory retention requirements will typically override erasure requests during the mandatory retention period.

To exercise any of the above rights, please submit a written request to [email protected]. ep88 will respond to verified requests within thirty (30) calendar days. Identity verification will be required before requests are actioned.

10.Security Measures

ep88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 128-bit SSL/TLS encryption for all data transmitted between your device and ep88.biz;
• Encrypted storage of sensitive personal data, including KYC documents and financial records;
• Access controls restricting internal access to personal data to authorised personnel with a legitimate operational need;
• Two-factor authentication options for Player Accounts;
• Automated anomaly detection for login and transaction activity;
• Regular security assessments of platform infrastructure.

Despite these measures, no online platform can guarantee absolute security. If you suspect your ep88 Account has been compromised, please contact support immediately at [email protected].

11.Minors

ep88 does not knowingly collect personal data from individuals under the age of 21. The ep88 platform is strictly an adult service. If ep88 becomes aware that personal data has been collected from a person under 21, that data will be deleted promptly and the associated Account will be permanently closed. If you believe a minor has registered an Account with ep88, please notify us at [email protected] immediately.

12.Third-Party Links

ep88.biz may contain links to third-party websites or platforms in contextual references. ep88 has no control over the privacy practices of those third parties and is not responsible for their content or data handling. This Privacy Policy applies solely to data collected and processed by ep88 in connection with ep88.biz and the Services offered thereon.

13.Amendments to This Policy

ep88 reserves the right to update or amend this Privacy Policy at any time. The revised policy will be published on ep88.biz with an updated effective date. Where changes are material, ep88 will notify registered Players by email to the address on record. Continued use of the ep88 platform following notification of an amendment constitutes your acceptance of the revised policy.

We recommend that you review this Privacy Policy periodically to remain informed about how ep88 protects your personal data.

14.Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or ep88's handling of your personal data, please contact us:

Email: [email protected]

ep88's support team is available 24 hours a day, seven days a week. For related policies, please see our Terms & Conditions and Responsible Gaming pages.